CH Carolina Herrera is opening a New Luxury Copley Place Mall
We are currently recruiting the whole team for this store! Are you ready for the challenge?
The Sales Ambassador / Key Holder is responsible for creating and organizing a pleasant shopping environment for our international clientele, providing excellent customer service and driving customer loyalty.
A Senior Sales Ambassador acts as a role-model for new employees and Junior Sales Ambassadors, assisting in improving their with brand, product and service awareness.
Providing excellent customer service following the company customer experience protocol
Achieving daily and weekly individual sales targets and KPI´s as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives
Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandizing standards
Assisting with merchandising and inventory activities. Keeping the sales floor and store image neat, organized, clean and stocked
Processing transactions accurately and efficiently
Complying with all sales related policies and procedures
Unpacking, hanging/folding merchandise, stocking checks and securing security tags when needed
Maintaining and developing the store Client book (sales after care)
Monitoring the new staff training: Acting as a role-model to implementing the internal procedures, the company standards and the product awareness
Providing active support by sharing knowledge as a brand expert, in order to help develop new staff correctly with the aim of achieving the store goals
Minimum 3 year experience in fashion retail luxury stores
Passion for fashion
Orientation to results and the clients satisfaction
Excellent communication and negotiation skills
Other languages might be a benefit but not necessary